Shipping Policy

EkNoor (ZEOY DESIGN SOLUTION LLP) is committed to delivering your order with good quality packaging within a given time frame. We ship throughout the week, except weekends & public holidays. To ensure that the quality and handling of the product are not compromised, we only ship through reputed agencies. Please note by purchasing from EkNoor, you as the buyer agree to our shipping terms, conditions and policies.

What is our shipping policy?

The shipping charges may be specified separately for the product. For order(s) containing multiple products, the system may add up the total of all individual shipping charges. The prices displayed on our website are inclusive of GST. Such prices are, however, exclusive of any other taxes applicable in your region. All shipping costs are non-refundable.

How is your order processed?

Upon placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. From the date of placing the order, we would normally take 7-10 working days to deliver your order. In some locations, the delivery may take longer, depending on the accessibility of your location by third-party transport companies. In such a case, we will proactively reach out to you and provide you with updates. In case you need a product by a particular date, please reach out to us at care@eknoor.in. Delivery of all orders will be duly done to the address mentioned by you at the time of placing the order.

What is our return and exchange policy?

Before placing the order, please read the item descriptions and note the details mentioned for each product on the website carefully. Our shipments are carefully inspected before leaving our workshop. However, if your order(s) is damaged during shipping or an incorrect order is delivered to you, please follow the instructions hereinbelow: We only replace a damaged or incorrect order, if informed within 2 working days from receiving such order(s). If you would like to request the same, please write to us at care@eknoor.in. Credit Note: In any other case, where you do not wish for a replacement, eknoor will issue a credit note for the cost of the damaged or incorrect order(s). While redeeming the credit note, the value of the subsequent order cannot be less than the value of the credit note. In the event the value of a subsequent order exceeds the value of the credit note, the difference between such amounts has to be paid by you. Should you have any other concerns regarding your damaged or incorrect order(s), please write to us at care@eknoor.in. We generally offer free pickup and shipping for the return and replacement of your damaged or incorrect order(s). However, if your area is not serviceable by us, we will duly inform you of the same at the contact details provided by you at the time of placing your order(s)and we will assist you with such return and replacement.